Shipping & Returns
Delivery
All jewellery items are hand made. In the even that certain pieces are not in stock, your order will be made for you and delivered within 4 weeks. If your order is in stock, it will post it within 3 days. If your item is required urgently, please use the contact section and I will advise you if we can meet your required delivery date. Please note that during sale and holiday periods delivery times can be a bit slower.
Shipping costs
Ó Nádúr Jewellery offers shipping for delivery within the UK and internationally via Royal Mail Post. You may choose your shipping preference at checkout, if you have any queries about our shipping options please contact me. Kindly note my prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. Please refer to your countries government website for more information. Ó Nádúr Jewellery is not responsible for any customs charges that may be incurred.
UK- Royal Mail Recorded covers up to £50 for lost or damaged items.
UK - Royal Mail Special next day delivery covers up to £500 for lost or damaged items. Any order placed over £500 will be sent in the next insurance bracket free of charge. This service requires a signature on receipt of the parcel.
All orders placed from outside the UK will be sent Royal Mail International tracked and signed. International delivery is the responsibility of the postal service in the destination country.
Returns Policy
Before any action can be taken with a return of any kind the customer must first make contact– then I will be able to figure out the best solution for the issue.
I hope you are happy with your jewellery , but if for whatever reason you are not, I am happy to offer an exchange of size or style with same value within 14 days of receiving your purchase, provided that the item is in its original condition and packaged as received. If the item has been worn we cannot offer an exchange. I am unable to accept exchanges of earrings under any circumstances, so choose carefully and get in touch with any queries before purchasing.